Returns and reimbursements
Why customers send things back, and what it costs when they do.
Units
166
Unsellable
51
Lost cost of goods
-$770.89
Amazon returns the referral commission on a refund but keeps the fulfilment fee. A refunded order is not a neutral event.
Returns by reason
A return that comes back saleable costs a fee. One that does not costs the whole unit.
| Reason | Units | Share | Sellable | Unsellable | Lost cost of goods | Refunded | Commission returned |
|---|---|---|---|---|---|---|---|
| Late delivery | 49 | 29.5% | 46 | 3 | -$67.28 | $2,528.91 | $379.33 |
| No longer needed | 35 | 21.1% | 31 | 4 | -$55.54 | $1,050.31 | $157.54 |
| Damaged in transit | 28 | 16.9% | 0 | 28 | -$419.01 | $1,031.22 | $154.68 |
| Wrong item sent | 27 | 16.3% | 23 | 4 | -$68.10 | $864.28 | $129.64 |
| Not as described | 21 | 12.7% | 14 | 7 | -$114.32 | $672.07 | $100.81 |
| Quality issue | 6 | 3.6% | 1 | 5 | -$46.64 | $135.18 | $20.28 |
Reimbursement cases
Money Amazon owes back, and where each claim stands.
| Date | SKU | Reason | Units | Claimed | Status |
|---|---|---|---|---|---|
| Sep 3, 2026 | ZR-EG-1003 | Lost in fulfilment centre | 1 | EGP 2,150.00 | Approved |
| Sep 7, 2026 | ZR-EG-1006 | Damaged by carrier | 3 | EGP 4,950.00 | Submitted |
| Sep 11, 2026 | ZR-SA-2003 | Refunded but never returned | 1 | SAR 119.00 | Detected |
| Sep 15, 2026 | ZR-SA-2006 | Inbound shipment shortfall | 5 | SAR 395.00 | Detected |
| Sep 19, 2026 | ZR-AE-3003 | Fee overcharge on dimensions | 5 | AED 995.00 | Rejected |