Returns and reimbursements
Why customers send things back, and what it costs when they do.
Units
153
Unsellable
44
Lost cost of goods
-$645.66
Amazon returns the referral commission on a refund but keeps the fulfilment fee. A refunded order is not a neutral event.
Returns by reason
A return that comes back saleable costs a fee. One that does not costs the whole unit.
| Reason | Units | Share | Sellable | Unsellable | Lost cost of goods | Refunded | Commission returned |
|---|---|---|---|---|---|---|---|
| Late delivery | 45 | 29.4% | 44 | 1 | -$8.24 | $2,339.27 | $350.88 |
| No longer needed | 34 | 22.2% | 30 | 4 | -$55.54 | $1,016.49 | $152.47 |
| Damaged in transit | 26 | 17.0% | 0 | 26 | -$394.75 | $964.38 | $144.65 |
| Wrong item sent | 24 | 15.7% | 20 | 4 | -$68.10 | $764.33 | $114.65 |
| Not as described | 19 | 12.4% | 14 | 5 | -$81.72 | $606.20 | $90.93 |
| Quality issue | 5 | 3.3% | 1 | 4 | -$37.31 | $112.65 | $16.90 |
Reimbursement cases
Money Amazon owes back, and where each claim stands.
| Date | SKU | Reason | Units | Claimed | Status |
|---|---|---|---|---|---|
| Oct 3, 2026 | ZR-EG-1003 | Lost in fulfilment centre | 1 | EGP 2,150.00 | Approved |
| Oct 7, 2026 | ZR-EG-1006 | Damaged by carrier | 3 | EGP 4,950.00 | Submitted |
| Oct 11, 2026 | ZR-SA-2003 | Refunded but never returned | 1 | SAR 119.00 | Detected |
| Oct 15, 2026 | ZR-SA-2006 | Inbound shipment shortfall | 5 | SAR 395.00 | Detected |
| Oct 19, 2026 | ZR-AE-3003 | Fee overcharge on dimensions | 5 | AED 995.00 | Rejected |